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Frequently Asked Questions
FAQ
Welcome to our FAQ page. Here, you’ll find answers to the most common questions about our products, shipping, returns, and more. Feel free to reach out if you can't find what you're looking for.
What are the differences between giclée and regular prints?
Full specs releasing November 15th
What are the differences between giclée and regular prints?
Full specs releasing November 15th
What are the differences between giclée and regular prints?
Full specs releasing November 15th
Are the Nikah certificates customisable? Can I request a bespoke design?
At present, you can customise your certificate with your personal details and preferred colours.
After placing your order, you’ll receive an email with a form to submit your information and review a proof of copy before production.
Fully bespoke (from-scratch) designs are not currently a standard service at DUHA, but you’re welcome to email for a freelance quote.
All DUHA certificates are designed by a professional corporate graphic designer/illustrator and offered as curated templates to keep costs accessible and ordering simple.
Are the Nikah certificates customisable? Can I request a bespoke design?
At present, you can customise your certificate with your personal details and preferred colours.
After placing your order, you’ll receive an email with a form to submit your information and review a proof of copy before production.
Fully bespoke (from-scratch) designs are not currently a standard service at DUHA, but you’re welcome to email for a freelance quote.
All DUHA certificates are designed by a professional corporate graphic designer/illustrator and offered as curated templates to keep costs accessible and ordering simple.
Are the Nikah certificates customisable? Can I request a bespoke design?
At present, you can customise your certificate with your personal details and preferred colours.
After placing your order, you’ll receive an email with a form to submit your information and review a proof of copy before production.
Fully bespoke (from-scratch) designs are not currently a standard service at DUHA, but you’re welcome to email for a freelance quote.
All DUHA certificates are designed by a professional corporate graphic designer/illustrator and offered as curated templates to keep costs accessible and ordering simple.
Do you offer matching wedding stationery sets?
Not yet, however this is an area we look forward to expanding into in the future, in sha Allah.
Do you offer matching wedding stationery sets?
Not yet, however this is an area we look forward to expanding into in the future, in sha Allah.
Do you offer matching wedding stationery sets?
Not yet, however this is an area we look forward to expanding into in the future, in sha Allah.
Is gold foiling included in the price?
Due to the delicate nature of giclée printing, many foiling methods (such as digital foiling, heat press, and embossing) can compromise the archival quality of the inks and substrates we use. High heat and certain adhesives can break the bond of the pigment and paper, affecting both longevity and finish.
While we’ve explored water-based and non-heat alternatives, most do not yet meet DUHA’s standards for durability and precision.
Instead, we currently offer a hand-gilded metallic finish using mica paints — a water-based, pigment that adds a soft, reflective surface without risking the integrity of the artwork.
We’re continuing to research sustainable, archival-safe gold detailing options — in sha Allah, this may expand in future editions.
Is gold foiling included in the price?
Due to the delicate nature of giclée printing, many foiling methods (such as digital foiling, heat press, and embossing) can compromise the archival quality of the inks and substrates we use. High heat and certain adhesives can break the bond of the pigment and paper, affecting both longevity and finish.
While we’ve explored water-based and non-heat alternatives, most do not yet meet DUHA’s standards for durability and precision.
Instead, we currently offer a hand-gilded metallic finish using mica paints — a water-based, pigment that adds a soft, reflective surface without risking the integrity of the artwork.
We’re continuing to research sustainable, archival-safe gold detailing options — in sha Allah, this may expand in future editions.
Is gold foiling included in the price?
Due to the delicate nature of giclée printing, many foiling methods (such as digital foiling, heat press, and embossing) can compromise the archival quality of the inks and substrates we use. High heat and certain adhesives can break the bond of the pigment and paper, affecting both longevity and finish.
While we’ve explored water-based and non-heat alternatives, most do not yet meet DUHA’s standards for durability and precision.
Instead, we currently offer a hand-gilded metallic finish using mica paints — a water-based, pigment that adds a soft, reflective surface without risking the integrity of the artwork.
We’re continuing to research sustainable, archival-safe gold detailing options — in sha Allah, this may expand in future editions.
I dont understand the print specs, what are the best options for me?
Full specs releasing November 15th
I dont understand the print specs, what are the best options for me?
Full specs releasing November 15th
I dont understand the print specs, what are the best options for me?
Full specs releasing November 15th
Will my order come with frames or accessories like pens?
No—frames, pens, and accessories are not included, as preferences and budgets vary widely.
However, we’ll be sharing recommended display options (including scroll mounting and frame suggestions) with our AW25 launch, in sha Allah.
Will my order come with frames or accessories like pens?
No—frames, pens, and accessories are not included, as preferences and budgets vary widely.
However, we’ll be sharing recommended display options (including scroll mounting and frame suggestions) with our AW25 launch, in sha Allah.
Will my order come with frames or accessories like pens?
No—frames, pens, and accessories are not included, as preferences and budgets vary widely.
However, we’ll be sharing recommended display options (including scroll mounting and frame suggestions) with our AW25 launch, in sha Allah.
Do you ship internationally?
No, unfortunately we only ship within the UK at the moment.
But we hope to look into this when there is enough demand.
Do you ship internationally?
No, unfortunately we only ship within the UK at the moment.
But we hope to look into this when there is enough demand.
Do you ship internationally?
No, unfortunately we only ship within the UK at the moment.
But we hope to look into this when there is enough demand.
How long will my order take to arrive?
For Nikah certificates, please allow approximately 3–5 weeks from placing your order to delivery.
This includes design, proofing, printing, packaging, and shipping, as well as the time taken to provide and approve personalisation details.
If you require your certificate by a specific date, please contact us before ordering.
You will be notified immediately of any complications or delays beyond this timeframe.
How long will my order take to arrive?
For Nikah certificates, please allow approximately 3–5 weeks from placing your order to delivery.
This includes design, proofing, printing, packaging, and shipping, as well as the time taken to provide and approve personalisation details.
If you require your certificate by a specific date, please contact us before ordering.
You will be notified immediately of any complications or delays beyond this timeframe.
How long will my order take to arrive?
For Nikah certificates, please allow approximately 3–5 weeks from placing your order to delivery.
This includes design, proofing, printing, packaging, and shipping, as well as the time taken to provide and approve personalisation details.
If you require your certificate by a specific date, please contact us before ordering.
You will be notified immediately of any complications or delays beyond this timeframe.
How are my prints packaged? Are they protected during shipping?
All prints are packaged flat (never rolled) with corner protectors and extra greyboard inside a rigid mailer to prevent bending.
Art prints (A6–A4) are also wrapped in waterproof, biodegradable glassine.
Our packaging holds up well to normal transport and occasional light rain, but please bring parcels indoors promptly—prolonged exposure may cause damage.
All orders are quality assured before dispatch; we cannot take responsibility for handling errors by third-party couriers.
How are my prints packaged? Are they protected during shipping?
All prints are packaged flat (never rolled) with corner protectors and extra greyboard inside a rigid mailer to prevent bending.
Art prints (A6–A4) are also wrapped in waterproof, biodegradable glassine.
Our packaging holds up well to normal transport and occasional light rain, but please bring parcels indoors promptly—prolonged exposure may cause damage.
All orders are quality assured before dispatch; we cannot take responsibility for handling errors by third-party couriers.
How are my prints packaged? Are they protected during shipping?
All prints are packaged flat (never rolled) with corner protectors and extra greyboard inside a rigid mailer to prevent bending.
Art prints (A6–A4) are also wrapped in waterproof, biodegradable glassine.
Our packaging holds up well to normal transport and occasional light rain, but please bring parcels indoors promptly—prolonged exposure may cause damage.
All orders are quality assured before dispatch; we cannot take responsibility for handling errors by third-party couriers.
What is included in my nikah certificate order?
Every DUHA Nikah Certificate order includes:
One premium giclée-printed or premium studio-printed certificate on archival-quality fine art paper (your choice of size and paper type)
Personalisation with your provided details (names, date, location, witnesses, etc.)
Hand-applied metallic accents (if selected)
Care and handling card with archival preservation guidance
Certificate of Authenticity with technical specs and edition details
Premium handcrafted envelope with reusable line-and-washer closure for safe, repeated access—no tearing or damage to the flap
Rigid protective packaging for safe delivery
What is included in my nikah certificate order?
Every DUHA Nikah Certificate order includes:
One premium giclée-printed or premium studio-printed certificate on archival-quality fine art paper (your choice of size and paper type)
Personalisation with your provided details (names, date, location, witnesses, etc.)
Hand-applied metallic accents (if selected)
Care and handling card with archival preservation guidance
Certificate of Authenticity with technical specs and edition details
Premium handcrafted envelope with reusable line-and-washer closure for safe, repeated access—no tearing or damage to the flap
Rigid protective packaging for safe delivery
What is included in my nikah certificate order?
Every DUHA Nikah Certificate order includes:
One premium giclée-printed or premium studio-printed certificate on archival-quality fine art paper (your choice of size and paper type)
Personalisation with your provided details (names, date, location, witnesses, etc.)
Hand-applied metallic accents (if selected)
Care and handling card with archival preservation guidance
Certificate of Authenticity with technical specs and edition details
Premium handcrafted envelope with reusable line-and-washer closure for safe, repeated access—no tearing or damage to the flap
Rigid protective packaging for safe delivery
Can I return my order if I change my mind?
Yes, you may return your order at your own cost (within 2 weeks of receiving your order), provided it arrives back in unused, original condition and meets our packaging standards. Refunds are only issued if the returned print is undamaged and resaleable.
Email info@duhaofficial.com to initiate your return.
**Personalised and print-on-demand items cannot be returned or refunded after production has begun, unless they do not match the approved proof of copy.
Can I return my order if I change my mind?
Yes, you may return your order at your own cost (within 2 weeks of receiving your order), provided it arrives back in unused, original condition and meets our packaging standards. Refunds are only issued if the returned print is undamaged and resaleable.
Email info@duhaofficial.com to initiate your return.
**Personalised and print-on-demand items cannot be returned or refunded after production has begun, unless they do not match the approved proof of copy.
Can I return my order if I change my mind?
Yes, you may return your order at your own cost (within 2 weeks of receiving your order), provided it arrives back in unused, original condition and meets our packaging standards. Refunds are only issued if the returned print is undamaged and resaleable.
Email info@duhaofficial.com to initiate your return.
**Personalised and print-on-demand items cannot be returned or refunded after production has begun, unless they do not match the approved proof of copy.
Can I cancel my order?
You may request a cancellation by email before your order has been processed. Partial refunds may be available depending on the production stage. Once you approve your proof of copy, cancellations, changes and refunds are no longer possible.
Can I cancel my order?
You may request a cancellation by email before your order has been processed. Partial refunds may be available depending on the production stage. Once you approve your proof of copy, cancellations, changes and refunds are no longer possible.
Can I cancel my order?
You may request a cancellation by email before your order has been processed. Partial refunds may be available depending on the production stage. Once you approve your proof of copy, cancellations, changes and refunds are no longer possible.
What if my order arrives damaged?
All orders are quality checked and securely packaged before dispatch. DUHA cannot take responsibility for damage caused by third-party couriers. If your item arrives damaged, please contact us within 48 hours of delivery with photos—we’ll advise you on next steps and, where possible, assist with courier claims.
What if my order arrives damaged?
All orders are quality checked and securely packaged before dispatch. DUHA cannot take responsibility for damage caused by third-party couriers. If your item arrives damaged, please contact us within 48 hours of delivery with photos—we’ll advise you on next steps and, where possible, assist with courier claims.
What if my order arrives damaged?
All orders are quality checked and securely packaged before dispatch. DUHA cannot take responsibility for damage caused by third-party couriers. If your item arrives damaged, please contact us within 48 hours of delivery with photos—we’ll advise you on next steps and, where possible, assist with courier claims.
How should I frame or preserve my nikah certificate or art print?
Every order includes a detailed care guide, which you can keep or access online if you’re a verified customer.
As a general rule: always store your prints in cool, dark, and dry places to help preserve colour and quality over time.
How should I frame or preserve my nikah certificate or art print?
Every order includes a detailed care guide, which you can keep or access online if you’re a verified customer.
As a general rule: always store your prints in cool, dark, and dry places to help preserve colour and quality over time.
How should I frame or preserve my nikah certificate or art print?
Every order includes a detailed care guide, which you can keep or access online if you’re a verified customer.
As a general rule: always store your prints in cool, dark, and dry places to help preserve colour and quality over time.
I am a verified customer, how can I access the full online care card?
If you scan the QR code or copy the link packaged with your order it will take you directly to the page where you can bookmark for future reference.
If you have lost your card before bookmarking the link, please email.
I am a verified customer, how can I access the full online care card?
If you scan the QR code or copy the link packaged with your order it will take you directly to the page where you can bookmark for future reference.
If you have lost your card before bookmarking the link, please email.
I am a verified customer, how can I access the full online care card?
If you scan the QR code or copy the link packaged with your order it will take you directly to the page where you can bookmark for future reference.
If you have lost your card before bookmarking the link, please email.
What are the Islamic guidelines regarding the handling of nikah certificates?
In accordance with Hanafi fiqh, avoid placing the certificate on the floor or in inappropriate places.
Wudhu (ritual ablution) is not required to handle the certificate, but avoid touching the Arabic script directly.
When disposing of the certificate, isolate any Qur’anic portion and either bury, dissolve in water, or burn it.
What are the Islamic guidelines regarding the handling of nikah certificates?
In accordance with Hanafi fiqh, avoid placing the certificate on the floor or in inappropriate places.
Wudhu (ritual ablution) is not required to handle the certificate, but avoid touching the Arabic script directly.
When disposing of the certificate, isolate any Qur’anic portion and either bury, dissolve in water, or burn it.
What are the Islamic guidelines regarding the handling of nikah certificates?
In accordance with Hanafi fiqh, avoid placing the certificate on the floor or in inappropriate places.
Wudhu (ritual ablution) is not required to handle the certificate, but avoid touching the Arabic script directly.
When disposing of the certificate, isolate any Qur’anic portion and either bury, dissolve in water, or burn it.
Which charities does DUHA support?
A portion of DUHA’s profits are donated annually, with calculations made at the end of each tax year. Funds are sent to support underprivileged communities, primarily during Ramadan. Our focus is currently on Gaza and other urgent causes, though due to ongoing blockades and global needs, supported organisations may vary each year.
We aim to be transparent:
Donation updates will be shared via our website or future newsletter/blog, regardless of the amount. Even small sums are given with the hope of benefit and multiplied reward, in sha Allah.
Charities we intend to support:
MATW (Muslims Around the World)
Other causes supporting orphans, refugees, and educational or relief projects, as need arises.
Which charities does DUHA support?
A portion of DUHA’s profits are donated annually, with calculations made at the end of each tax year. Funds are sent to support underprivileged communities, primarily during Ramadan. Our focus is currently on Gaza and other urgent causes, though due to ongoing blockades and global needs, supported organisations may vary each year.
We aim to be transparent:
Donation updates will be shared via our website or future newsletter/blog, regardless of the amount. Even small sums are given with the hope of benefit and multiplied reward, in sha Allah.
Charities we intend to support:
MATW (Muslims Around the World)
Other causes supporting orphans, refugees, and educational or relief projects, as need arises.
Which charities does DUHA support?
A portion of DUHA’s profits are donated annually, with calculations made at the end of each tax year. Funds are sent to support underprivileged communities, primarily during Ramadan. Our focus is currently on Gaza and other urgent causes, though due to ongoing blockades and global needs, supported organisations may vary each year.
We aim to be transparent:
Donation updates will be shared via our website or future newsletter/blog, regardless of the amount. Even small sums are given with the hope of benefit and multiplied reward, in sha Allah.
Charities we intend to support:
MATW (Muslims Around the World)
Other causes supporting orphans, refugees, and educational or relief projects, as need arises.
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